Live Audio, Video, Web Chat & Sales Conversion Technology
- You knew who was on your website right now?
- You could see the results of your advertising instantly?
- You knew where you visitors came from and what they were searching for?
- You could identify visitors individually, and see which pages they had visited, when they viewed them and how long they spend there?
All of this is possible, and more, with ReLP (Real-e-Live People) from Driving Dealer Solutions.
ReLP is the revolutionary technology that changes your website from a flat, impersonal brochure to a virtual storefront. You can watch visitors enter your website, see what they are looking at, and approach them in person with a live video and text chat.
ReLP humanizes your website, by allowing your sales and service staff to treat website visitors like real people and engage them before they browse away.
ReLP was conceived for the Automotive industry by automotive experts with a passion to generate more qualified leads and convert them to sales.
ReLP is design to:
Visitors who chat with a real live person are 30 times more likely to buy than those who don't. Providing immediate answers to questions about your vehicles and products eliminates your customers' barriers to purchasing, and creates a personal connection that your competitors can't match.
Shorten the sales cycle
Retailers who talk to visitors about their needs online are able to show in real time, relevant product information, answer questions immediately and take their customers to the next step quickly (such as a credit application or other type of online request). By catching these customers before they browse away, you can dramatically reduce the number of people who abandon your website and convert tire kickers into customers.
Maximize return on website investment
Use ReLP's advanced traffic analytic features to identify search engine marketing opportunities, rate the success of advertising campaigns, and pinpoint exit spots in your website. ReLP provides instant feedback on where your visitors are finding your website, and what search engine keywords are bringing in your traffic.
Improve service and customer satisfaction
Provide immediate, face to face customer service as soon as customers arrive on your website. Solve problems and make your shoppers happy without leaving the office! Real-e-Live People breaks through electronic and corporate barriers to give your worldwide customers the personal service they would expect from a local business.
Be everywhere at once
Website visitors come from all around your city, all around your region, and all around the world. Meet them face to face when they arrive, and build strong relationships with customers before they move on to a competitor. The Real-e-Live People interface lets you hold audio/video/text conversations with multiple visitors simultaneously, while monitoring individual website visitors in real time. With Real-e-Live People, your website is transformed from an impersonal brochure to a full service storefront!
Industry Leading Real Time Website Visitor Tracking
ReLP's advanced website monitoring technology gives you instant feedback on who is on your website the second they arrive, with detailed information and history available on each visitor. ReLP's tracking is seamless and simple to install on any site, and is compatible with most CMS systems.
The following information is collected on each visitor:
Technology for Sales, Marketing & Customer Service
Live Video Chat
Break through your website and meet your potential customers in person! Make a great impression with custom snapshots and invitation messages, and seal the deal with sharp, responsive video chat. Visitors who engage in ReLP's live chat are 30 times more likely to buy than visitors who are not approached!
Video Contact Buttons
Add some personality to your website with one of our Video Contact Buttons, and drive even more leads to your sales team. Add a custom background to place the virtual agent at your business, and use an overlay to seamlessly integrate them with your existing website design. Our virtual agent has dozens of different animations that grab attention and make prospects seek you out.
ReLP's industry leading TrafficAlert system notifies you of hot prospects on your website, even if you aren't at your computer! Audio, popup, cell phone and email alerts are available.
Take the work out of selling on your website with ReLP's fully configurable Chat-o-Matic automated chat request system. Send customized invitations in multiple languages to as many visitors as you wish, without lifting a finger. Just choose the types of visitors you want to chat with, sit back with a coffee and engage qualified leads as they come to you!
Automatic Visitor Categorization and Rating
ReLP analyzes and prioritizes website visitors by attributes such as time spent on site, past browsing sessions, surfing activity, and even geographical region. See your best leads at a glance!
Contact Information Tracking
ReLP records detailed history on each visitor, and maintains it even through cache and cookie clearing activity. When approached for a chat, visitors are gently encouraged to enter their name, phone number and email address, and the information is saved as part of their profile.
Integrated Message Center
Visitors can leave messages for agents who are online or offline and agents can reply via email or the internal ReLP message center.
Customer Service Rating
Visitors can rate service on a chat by chat basis using a familiar 5 star rating control.
Customizable, Multilingual Interface
ReLP is skinnable and fully customizable. Offer service in English, French and other languages. You can even upload your own hold/waiting music and advertisements!
Reporting and Business Intelligence
Agent Success Report
ReLP provides an overview of how well your agents are using the system at a glance, reporting on login time, chat requests, chats, and success rates. Identify winning strategies quickly!
Referrer and Search Tracking
ReLP tracks and reports on where your traffic is coming from, and what they searched for to find you.
Identify visitors from nearby geographic areas quickly, and prioritize them for sales approaches.
Track Success of Online Marketing
See the results of pay-per-click or other campaigns in real time, and convert traffic into sales!
Print and Export Reports
All reports in ReLP can be printed and exported in Excel or Word format for integration into other software products and CRM systems.
ReLP - Who Can Benefit?
There are many businesses using ReLP to increase leads and sales. Here are a few of the industries having Real-e-Live success right now:
- Auto dealers and vehicle brokers catch qualified leads and book appointments that lead to faster sales with a lowering acquisition costs.
- Travel agents use ReLP's geolocation features to identify where website visitors are coming from and adjust their marketing to match.
- Rental companies book rentals quickly and efficiently.
- Software vendors provide technical support and sales in an easy tech savvy manner.
- Website developers can perform client interviews and direct potential clients to demonstration websites and portfolios.
- Marketing specialists use ReLP's detailed search and referral reports to measure advertising success.
- Convention organizers answer questions and take reservations.
- Call centers use the call transfer and escalation features to handle high call volumes efficiently.
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